FAQ
Help & Frequently Asked Questions
Explore answers to 20 common questions about LadyOutfitGuide, including shipping options, order management, women's sizing, returns, and payment options.
1. Shipping & Delivery
Q1: What are your shipping rates and free shipping threshold?
We offer flat shipping $6.00 on orders under $46. Free standard shipping on orders $46 and up. All shipments include end-to-end package tracking.
Q2: How long does standard international delivery take?
Orders are dispatched within 24 to 48 hours. Standard international shipping typically takes 7 to 15 business days for North America and European destinations.
Q3: Do you ship to PO Boxes or APO/FPO military addresses?
Yes, we ship to most standard PO Boxes and military addresses via tracked international postal services.
Q4: Will I have to pay custom duties or import taxes?
For most orders to the US and Western Europe, packages clear customs smoothly without extra charges. Any applicable local import fees are calculated at checkout where required.
2. Orders & Tracking
Q5: How do I track my order in real-time?
Once your order leaves our warehouse, a shipping confirmation email containing your direct tracking code will be sent within 48 hours of dispatch.
Q6: Can I change or cancel my order after placing it?
If you need to modify or cancel an order, please email support@dailyladystyle.com within 2 hours of placement so our team can adjust it before fulfillment.
Q7: What if I entered the wrong shipping address?
Please contact customer support immediately. Address updates can only be made prior to package dispatch.
Q8: What should I do if my tracking status shows delivered but I haven't received it?
Check with household members or neighbors first. If the package remains unfound after 24 hours, contact our support team for an instant delivery investigation.
3. Sizing & Garment Care
Q9: How do I choose the correct size for dresses and tops?
Each product page features a detailed size chart with bust, waist, and hip measurements in both inches and centimeters. Compare your body measurements for the ideal fit.
Q10: What if I am between two sizes?
If you prefer a relaxed everyday feel, we recommend sizing up. For a form-fitting silhouette, select your true size based on the measurement chart.
Q11: How should I wash and care for my delicate women's apparel?
We recommend machine washing in cold water on a gentle cycle with similar colors. Line dry or lay flat to maintain fabric elasticity and vibrancy.
Q12: Do your clothes shrink after washing?
Our apparel fabrics are pre-shrunk during production to minimize post-wash shrinkage when washed according to care label instructions.
4. Returns & Refunds
Q13: What is your standard return policy?
We offer a hassle-free 30-day return window from the date your package arrives. Items must be unworn, unwashed, and in original packaging with tags attached.
Q14: How do I initiate a return or exchange?
Simply email support@dailyladystyle.com with your order number and reason for return. Our support team will guide you through the return address and instructions.
Q15: How long does it take to process my refund?
Once returned items are received and inspected at our distribution facility, refunds are processed back to your original payment method within 3 to 5 business days.
Q16: What if I receive a damaged or incorrect item?
In the rare event of a defective or wrong item, contact us with photos within 7 days of delivery for a free, priority replacement or full refund.
5. Payment & Security
Q17: What payment methods do you accept at checkout?
We strictly accept major secure credit cards, including American Express, JCB, Mastercard, and VISA for all transactions.
Q18: Is my credit card information secure on LadyOutfitGuide?
Yes, all payment transactions are processed through 256-bit SSL encryption standards, ensuring your payment data is never stored on our servers.
Q19: What currency will I be charged in?
All prices and transactions on LadyOutfitGuide are processed in US Dollars (USD).
Q20: How can I reach customer support if I have additional questions?
Our dedicated customer support team is available via email at support@dailyladystyle.com. We respond to all inquiries within 24 hours.